How much is postage and packaging?
Postage and packaging costs £3.95 via UPS or Royal Mail 1st Class. Expedited delivery can be arranged at extra cost.
How long will it take for my order to arrive?
All orders received before 1pm, Monday to Friday will be dispatched on the same day subject to stock availability. Orders received after these times and during weekends will be dispatched on the next working day (subject to availability). During busy periods this might be slightly longer due to high volumes being handled.
Orders must be received by 4pm Monday-Friday for expedited delivery.
Most of our products are sent via UPS from Germany. Please allow 3-5 working days for delivery.
Some of our products come from our UK warehouse so Royal Mail 1st Class Post will be used instead. Please allow 1-2 working days for delivery.
For orders from outside of the UK, please allow 7 - 10 working days.
Out of stock?
If any items are out of stock we will keep you advised of the situation.
Can I track my order?
Please contact our customer service team on 01925 870618 or e-mail at firstname.lastname@example.org and they will be able to assist you in regards to the status of your order.
Can you deliver outside of the UK?
Unfortunately, we can only ship to a limited number of countries at this moment in time. The postage and packaging price to Ireland is £3.95. The rest of the world is £20.00. Please allow 7 - 10 working days for delivery.